Enquiries and reservations
Submitting a website form or message is an enquiry, not a confirmed reservation. A booking is confirmed only after the relevant details and acceptance are communicated.
BOOKING INFORMATION
Know the details before you travel.
The final booking confirmation, selected provider’s terms and any activity-specific requirements should be reviewed before payment or travel. These website terms are general information and should be aligned with the company’s actual booking arrangements.
Prices and inclusions
Prices, schedules, transport, tickets, meals, equipment and optional extras can vary by date and provider. Confirm the full price and inclusions before payment.
Third-party operators
Activities may be delivered by third-party providers. Their operational rules, eligibility criteria, safety instructions and service conditions apply to the relevant activity.
Safety and eligibility
Some activities have age, height, health, weight, licence or supervision requirements. Guests are responsible for reviewing the requirements and following authorised staff instructions.
Changes and cancellations
Change, cancellation, refund and rescheduling rules depend on the confirmed booking and provider policy. Check these terms before confirming and contact us promptly if plans change.
Weather and operations
Outdoor, marine and aerial activities may be delayed, changed or cancelled due to weather, safety or operational decisions. Follow the provider’s directions and stated policy.
Guest details
Provide accurate contact and participant information. Notify us promptly if relevant details change, including group size, arrival time or special requirements.
Questions and contact
If a detail is unclear, ask before paying or travelling. Keep booking messages and confirmation details available during your trip.
Need to clarify a booking detail?
Contact our team before confirming your arrangements.
Have these terms reviewed and adapted to the company’s legal structure, sales process, supplier relationships and applicable laws before publication as binding terms.